1. A right to be represented zealously and competently.
   
2. A right to know about your lawyer's education, training and experience.
   
3. A right to an estimate of the costs and fees the lawyer anticipates incurring in your case.
   
4. A right to have all the legal consequences of each decision made in your case fully explained to you.
   
5. A right to a written retainer agreement setting forth the lawyer's hourly fee and the client's financial obligations.
   
6. A right to strict confidentiality.
   
7. A right to be kept informed of all action taken by the lawyer on your behalf, including copies of all correspondence sent in your case and pleadings filed on your behalf.
   
8. A right to have your phone calls returned by your lawyer or her representative within 24 hours. If your lawyer is unable to speak with you herself, you have a right to be told when to expect her to return your call and the reason for any delay over 24 hours.
   
9. A right to be treated with courtesy and respect.
   
10. A right to file a complaint with the Board of Professional Responsibility for Tennessee if you feel your lawyer's actions in your case have been inappropriate:

Board of Professional Responsibility
1101 Kermit Drive
Nashville, Tennessee 37217
Telephone: 615-361-7500